Key terms to understanding Dynamics 365

Are you confused by the many names associated with the Dynamics 365 family? Don’t worry, you’re not alone. Microsoft frequently changes names and it can be challenging to keep up with the latest terminology. To help you navigate this ever-changing landscape, we’ve compiled a comprehensive glossary divided into the various software types, families and areas associated with Dynamics 365.

Here are the different categories and what they cover:

1 – Software types:

  • ERP (Enterprise Resource Planning): A computer information system designed to manage business operations across all areas of a company.
  • CRM (Customer Relationship Management): A computer information system designed to manage interactions with customers and potential customers.

2 – Software families:

  • D365 F&O (Dynamics 365 Finance and Operations, formerly AX or Axapta): The ERP for mid-to-large sized companies.
  • D365 BC (Dynamics 365 Business Central, formerly Nav or Navision): The ERP for small-to-mid sized companies.
  • D365 Commerce (formerly / related to Retail): A hybrid solution between ERP and CRM, best suitable solution in the family for the retail industry.
  • D365 CE (Dynamics 365 Customer Engagement, formerly CRM): A collection of apps for customer management excellence.

3- Software areas:

  • D365 Finance (technically a license in F&O): Includes modules for financial management, project management, accounting and more.
  • D365 SCM (technically a license in F&O): Includes modules for supply chain management, warehouse management, sales and marketing and more.
  • D365 CE: A suite of model-driven apps for customer management excellence, including project operations, customer service, field service, marketing and sales.
In summary, Dynamics 365 is a suite of powerful software tools designed to help businesses manage their operations and customer relationships. However, with so many different software types, families, and solutions, it can be challenging to navigate and understand which ones are best suited to your business needs.
Dennis Toele

Licensing Expert Dennis Toele

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